Arbys - Contact Form

Arby's Guest Support

RESTAURANT EXPERIENCE FEEDBACK

Please provide your feedback below so we can Make it Right for you.

Mandatory fields marked *

Location Information

State / Province * *Required
City * *Required
Address * *Required

Visit Information

Date of Visit *Required
Time of Visit Time of Visit Hour Time of Visit Minute Time of Visit AM/PM *Required
Visit Type *Required *Required

Contact Details

First Name * *Required
Last Name * *Required
Country * Country *Required
*Required
State / Province / County * State / Province / County *Required
Address * *Required
City * *Required
Zip / Postal Code * Zip / Postal Code *Invalid *Required
Phone * Phone *Invalid *Required
Email * *Invalid *Required

Comments

Please enter your comments and feedback below: *

*Required

Comment Category

Please select the categories that best describe your feedback: * *Required
Add Category Add Category

Check off the categories below that best describes your comment Please pick only 5.

What Did We Do Well

Compliments

Friendliness Recognition

Food Quality Recognition

Accuracy Recognition

Speed of Service Recognition

Cleanliness Recognition

Specific Team Member Recognition

What Can We Do Better

Urgent

Guest Related Issues

Guest Related Injury

Stolen Guest Property

Suspected Illness/Allergy - Medical Attention Sought

Opportunity

Friendliness

Did Not Invite Guest Back

Did Not Receive Proper Greeting Goodbye

Did Not Show Manners (Please and Thank You)

Failed to Make It Right

Had An Attitude

Food Concerns/Issues

Appearance of Food (messy / greasy / crumbly / torn / ripped / discolored)

Burnt/Overcooked Product

Out of Roast Beef

Packaging

Portion Size

Product Not Available

Product not fresh

Raw and or Uncooked Food

Taste

Temperature

Texture

Accuracy

Condiments/Sauces Missing From My Order

I Received A Wrong Item

Missing Item(s) from Order

Missing Au Jus

Missing Bun / Bread

Missing Drink

Missing Eating Utensil

Missing Napkins

Missing Sandwich/Entree

Missing Side Items

Missing Straw

My Entire Order Was Wrong

My Item Had Wrong Ingredients

My Item Was Missing Ingredients

My Order Wasn`t Customized Correctly

Cleanliness/Facility Concerns

American Flag (tattered/torn/ripped/etc.)

Closed Before Posted Hours of Operation

Equipment Down/Inoperable

Floors

Dining room floor not clean

Dining room floor wet

Restroom floor is wet/slippery

Wet / sticky / dirty floor near drink station

Music too high/inappropriate

Not Opened According to Posted Hours of Operations

Other facility concern

Pothole in parking lot/drive thru lane

Rodent/Pest Activity

Serving trays not clean/broken

Shake Machine Down/Inoperable

Temperature concerns with HVAC system

Payment Handling Concerns

Incorrect Change provided

Incorrect Charge

Refund Request - Order paid in restaurant

Refund Request - Order paid online/App

Service

Failed to accept / honor coupon

Speed Of Service

Time to place order

Time to receive order

Other Suggestions/Feedback/Requests

Requests/Suggestions/Promotions/Policies

App/OnlineOrdering/Order Ahead Feedback

Order Ahead Feedback/Concerns

Order Ahead Feedback

I Am Unable To Cancel My Order

I Am Unable To Customize My Order

I Am Unable To Skip The Line

I Drove to the incorrect Restaurant

I Placed my Order at the Incorrect Restaurant

My Order Isn`t Sent to the Restaurant Immediately

Product I Ordered Not Available

Restaurant Closed Before Arrival

Unable to Redeem Coupon

Order Ahead Technical Issues

E-mail Confirmation Provided Next Day Pick-up Time

I Did Not Receive An Order Confirmation

I Need Assistance Accessing/Managing My Profile/Account

I Received An Error Message

My Account Was Charged Twice

My Order Pick-up Time is After Restaurant Has Closed

My Order Was Never Sent to the Restaurant

The Platform Froze As I Placed My Order

Request

Refund Request - Delivery (Third Party)

Suggestion

Other Suggestion

Product Suggestion

Real Estate/New Location Suggestion

Service Suggestion

Website Suggestion

Refund Request

Last 4 Digits of your card:
Dollar Amount Spent: Edit

If you used a debit/credit card to make your purchase, please provide the last four digits of that card. Refunds are typically returned within 7 business days.Note: this is not a required field.

Please enter the Last 4 Digits of your debit/credit card

Must be 4 digits
Dollar Amount Spent:

Must be in correct money format eg. 10.00

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